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We are pleased to report that we have been certified to ISO 9001. The ISO 9001 certification is the most commonly accepted quality management system (QMS) certification in the world. ISO 9001 outlines requirements for organisations that aim to ensure that their products and services consistently fulfil customer expectations and that their business processes are continually improved, with over 1 million enterprises certified in over 170 countries. The ISO 9001:2015 version of the standard can be used in any industry and by any size firm. This standard is founded on a number of quality management principles, including a strong customer focus, risk-based thinking, top management commitment, process-oriented thinking, and continuous improvement. Our decision to obtain ISO 9001 certification demonstrates our dedication to offering high-quality services to our clients as well as our commitment to continuous improvement. Our quality management system was created in order to increase overall performance, maintain a high level of quality in our services, and put a strong emphasis on customer experience.
We developed essential process plans and documentation, a quality manual, measurement, communication, as well as processes to track non-conformances and remedial actions, in order to become ISO 9001 compliant. Upon a thorough review ,we are pleased to report that no non-conformances were discovered.
We are looking forward to serving our clients with high-quality services and continuing to improve.